Complaints Procedure

Complaints Procedure

Compliments or complaints?
Mulier Care welcome views from our clients and their families about our services as these give us an insight into what we are doing well and where we need to make improvements. Please let us know if you are pleased with something we are doing right and by all means also let us know if you would like to see us improve our service to you in any way you are not pleased with something.
When we receive your written compliments about specific issues, including care staff, we will pass them on to our staff who will be much appreciated.

Should you wish to make a comment or complaint about any part of our service, in the first instance, you or your representative should contact the Registered Manager at Mulier Care. This can be done in person, over the telephone or by letter or email.
Every effort will be made to resolve the complaint and a full response provided back to you within fifteen (15) working days.By law we are required to have a complaints procedure that you can ask to see. This will give you full details of how to make a complaint.

If you are not happy with the final outcome, you can contact the LocalGovernment Ombudsman (LGO), who provide free andindependent advice.
Phone : 0300 0610614 or email : advice@lgo.org.uk.